BAD CUSTOMERS SERVICE ALWAYS

I am very angry and that is an under statemnt. I placed an online order for collection on 29/02/2024 @ 7:40 and collection time was confirmed to be 7:52 @ KFC Diepkloof Square. Due to a fact that there's no portion selection on this ordering system I had to contact the branch. from the time order was placed, 5 minutes later without going through I then decided to call customer service center where i spoke to a guy whom was also not helpfull and please listen to that call between 7:45pm and 7:53pm from my number ***.

he also couldn't get through to them to call me back. I continued to calL them. and i tell you their phone was taken off the hook or cable was disconnected. just try to see how many calls they received as the call center guy confirmed that number i was using was actually correct. listen to that confirmation on that call. i then opted for uber collection but that also failed due to month end rush. i then almost an hour and hald of attemping to contact the branch then i sent my son to go and collect. my instruction to him was for him to call me when he gets there to explain and he was made to wait for over 30 min before i can speak to anyone. the first person my son wanted me to speak to was saying at the back 'who is that and what does she want". when i finally spoke to another lady whom later refered me to a so called shift manager by the name of Patricia who doesn't have listening ear she talks over me and end up not even hearing what I'm saying.

This is not my first enconter with them check their incident reports. log sheet my name ap[preas many times. they're rendering bad service and why should we carry meat from other surbabs when we could be putting that money into our local business in order to upgrade our own DIEPKLOOF. iyoo i have never been this hurt and hungry at the same time. Patricia's defence was that there was a misunderstanding betwwen them and my boy but what are her duties as a manager, she should be making problem solving her first priority but she never bothered to ask for my number for clarity that really shows that they didnt care and just took advantage of my son as they always do when i send him more reasons i decide to buy from other branches who value customers. i bet you, your sales has dropped since the opening of nandos not only because of their style of preparations but bcs of this ugly service and i tell you since the opening of zone 1 chicken licken your sales has drooped even further but wait until chicken licken opens in this center you will be dead and buried. give your staff proper training and maybe people will stick with you because i am so done with you after today. out of more than 5 encounters with this branch today was the worst of all and would never ever buy from them again so is my friends and neighbours and would make sure i inform more diepkloof residents on our facebook platform. iyoooo what a service of nothing but disrespect.