bad customer treatment

On the 1st of April my brother and I visited KFC Laingsburg. My brother explained to the cashier he would like to have a grilled twister. The lady which was identified as Jua-gina didn't understand what a grilled twisted is and asked him to explain. He explained 2 times to her and still she couldn't understand what he wanted. He got irritated and requested for someone else to assist him.

The lady got aggressive and accused him of shouting at her which he explained to her he didn't and just want someone to help him who will understand what he want.

Another lady came to assist him and helped him very quickly. The lady also explained that Juaigina has an aggressive attitude with all the customers as well as her co-workers.

Juagina later threatened to call her daddy, who is the head of the traffic department and shouted to my brother that her daddy will come and deal with him.

Her behavior was uncalled for and does not portray the professionalism KFC want to give to their customers.

She is not the type of person suitable for the job and busy damaging KFC's brand and reputation.

My brother wants a written apology from KFC and the lady for the embarrassment he endured.