Bad customer servicez

On Friday the 25th June I ordered food through KFC app in which I was billed twice for my order, called the store where I was suppose to collect from they couldn't help me, called the customer care line a lady by the name of Luka advise I send an email with proof that I was double debited. I only collected one order from the two confirmation I got in which one needed to be canceled and payment reversed which never happened until today

I have not received my money and no communication from KFC at all.