AB
ADHEIL B

1 reviews | Active since Mar 2009

21 Jul 2015, 18:19

Bad customer service with bad food

On the 21 July i visited the KFC at Bluff towers and placed an order for veg burgers meals, mash, pops etc with the cashier to sit in and have it with my family. When i received the order the outlet did not plates to eat in. They did not give the complete order with 2 of the mash and gravy missing. If that was not bad enough they give me chicken burgers instead of veg burgers . The burgers were placed upside down in the boxes. It seemed liked like did us a favour and they were forced to serve me. The reason for this bad service from the manager was that they have a trainee working with the orders. There is a big difference in a harshbrown and a chicken fillet . I do have the photos of the terrible burgers.

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Replies (1)
KFC
KFC's reply24 Jul 2015, 12:16
Official
Hello smartboy,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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