Bad Customer Service & Rude employees

28 September 2017 - Thursday 18:34 KFC DIEPSLOOT

This is not the first time I’m writing a complaint about the staff at Diepsloot KFC, I’m never surprised by how much the staff there have so much attitude towards customers who pay their salaries. It is very scarce to go into KFC and being welcomed nicely and given a good customer service. Today, it was one of those days where I just had enough with KFC because of the staff you employ. I was served by SINENHLA & she was so rude towards me, didn’t greet me, took my order and didn’t even tell me the total of my order I had to look to see how much I had to pay, instead of giving me the receipt of my purchase , she gives me the food first then I had to ask her for the receipt then she told me to take my food she will give me the receipt it’s not a big deal. What do you call that? (there’s a policy where if you don’t get your receipt first before your food, you don’t have to pay) but I chose not to say anything about it cos it wouldn’t help nothing would have been done about it. Not that something would be done bcos I’m writing a complaint about it but anyway I had to say it.

KFC lacks customer service to be totally honest. I’m not happy at all, cos we come there with our hard earned money to buy food and support KFC and what we get is bad customer service and rude employees starting from the manager to the cashiers & that is totally unacceptable.

Disappointed and I will never support KFC ever again.