BAD CUSTOMER SERVICE - KOLONNADE

Martha, the cashier on the drive-thru at the KFC Kolonnade Mall was rude when taking the order; She did not inform us of the changes to promotional item after I explained that I want "Crunch Burger and Zinger Wing Meal"; I asked her what the total cost is for the order, she told me it's one hundred and "something"; I drove home after picking up the order, only to realise that the meal is not what I ordered; I drove back and spoke to the colleagues (walk-in cashiers) and the first response after they informed me of the menu changes is that the drive-thru cashier (Martha) is rude, that's how she is; I spoke to the manager, Jeremiah, who wasn't aware that the promotional item is no longer available, who didn't express any courtesy of providing the meal I initially requested. It's not like I was requesting a specially made recipe or meal.

I can't understand what's happening with this KFC site! It's a shame that there's a newly opened KFC less than 4KM away in Doornpoort.

Managed please do something, either Martha must get training on anger, moved to the kitchen or somewhere you'll deem it fit because she's definitely unfit to deal with the clients as first contact. By the way it's not the first unpleasant encounter with her.

Further to my confusion is that as I type this complaint the KFC Lunch Meal advert is on Mzansi Magic with the meal I wanted being included in the very advert.

SadRegards.