1 reviews | Active since Mar 2023
We purchased 2 of the GO SIX meals at KFC in George. (Courtney) We had guests over for the soccer game and decided to buy something to eat before the game. Upon arriving at home and dishing we discovered that there was only 5 pieces in each. We ended up serving the guests and not having eaten ourselves as my fiancé did not want to eat without me. We also at this stage do not want to spoil the evening and leave during the soccer match so we had to wait until after the game. I tried calling the number on the slip and it went to voicemail, I proceeded to call the website number and once again it went to voicemail. (Same number)After the match we went to KFC. I asked to speak to the manager and she rep****: it’s me. I asked why their number is not working, she looked at me and did not respond. I then explained that the order was short and can she look into the matter. She took my slip and went to the kitchen, no apology received. Returned to the front counter and handed me a bag. I had to ask what it contained and she rep**** the 2 pieces you missed. @KFC please start focusing on customer care. I let a similar mistake like this slide twice before, but a 3rd time shows that it’s a problem. We ended up eating our cold KFC alone. Upsetting that this is the 3rd time, same branch.
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