Bad Customer Service Experience at KFC Atlyn and Request for Refund

I’m extremely disappointed regarding the unpleasant incident that occurred during my visit to KFC Atlyn Shopping Centre yesterday. While attempting to place my order, I was informed by Thandazile that card payments were not accepted, resulting in my use of the self-ordering kiosk.

Subsequently, I encountered an issue with payment via the self-ordering kiosk, where my transaction appeared successful on my end but was not received by your team. Despite providing evidence of the deduction from my bank account, my order was denied, and I was coerced into paying twice for a single order.

Furthermore, I was startled by the request for my card details by Refilwe or Keneilwe to escalate the matter to the Finance department. Such a practice raises concerns regarding data security and customer trust.

I kindly request a refund for the duplicated payment and urge you to reconsider the approach to resolving payment discrepancies. I look forward to your prompt assistance in resolving this matter.