Bad customer Service by staff member

<p>Today between 20:45 and 21:00 I went to buy supper( streetwise 3) and 2 marine drive.</p> <p>The lady serving me (didn't get her name) explained that the card machine are giving them problems as I was paying by card..... She went to fetch another machine from the back. When she was busy with the payment the machine gave error message "unable to connect" and payment was declined. She then tried a second, while busy a lady by the name of Zukiswa comes and grabs the machine out of her hand, removes my Card and takes the machine to process a drive through customer. This was done without asking for the machine or acknowledging me as a paying customer. When I shouted at her that we still busy with payment she ignored and carried on with the next customer.</p> <p>I was so shocked by her actions and the lack of respect towards her colleague and myself as a customer.</p> <p>Its not my problem that they took her machine for the drive through customers and that all front end machines were not functioning.</p> <p>I cancelled my order for supper which was a further inconvenience to me as i wasted my time and Petrol to come buy supper to receive such awful service inside and I left without my order.</p> <p>As KFC what action will be taken to rectify this matter. So it never happens to me again or any other customer. As for Zukiswa her attitude stinks and shouldn't be in customer service with such an attitude and lack of respect for her colleagues</p>