Bad customer service at KFC CAS *** Y3W2D4

Waited for my order for more than 2 hours in Chris Hani mall. A month later they offered me a meal as an appolgy I offered to upgrade the meal into something I like and top up the difference. That did work so I call into customer care spoke to a very rude lady call Dikeledi Thulo.My Case Reference number is CAS *** Y3W2D4