Bad customer service and food raw

Good Afternoon.

As a Valued and loyal client to the Brand I am very disappointed and at the same time disgusted with the service received from your Somerset West KFC and head Office..

On Saturday 5 October myself and my family went to have lunch at the Somerset West KFC and the kids and ourselves was very excited and obviously very hungry….just to get there and as we entered the shop was empty so we thought okay we will get our food quick and then we on our way back home to Cape Town….But that did not happen.

1. We ordered then after us 5 other people (Clients) entered on various occasions in this KFC …that people left and still we waited for our food….no explanation however that’s okay… 2. We wanted Coke with our meals but the machine does not work ….no notice anywhere up to say No Coke. 3. Then eventually we got our food ….No Sorry for waiting or the delay….so we go eat upstairs in the branch …just to find that our chicken has still blood inside…and this made me very upset….when I went down to tell the staff about it NOBODY at front desk… I then went back up my children and wife continue with their food ….even if they not enjoying because they were Hungry….I just could not do it and they complaint to me while doing so then I went down and somebody was in front I told them about the blood …..and what did they tell me: OMW …The guy tells me that the chicken is like that and just there and then I give him the chicken and tell him then you eat this and we left…..

Please see Pictures attach……

I phoned the Head Office on *** and complaint ….they told me that somebody will phone me back within 48 to 72 hours and up until today nobody phoned this is unprofessional ….Not expected from a big Brand like KFC.