Bad customer service

On Monday 2023-11-06 at about 11:30,I went to KFC Nigel branch in Gauteng,using a drive through,I put two separate orders of street wise three pap ant another was for a Twista meal,orders taken nicely without a problem or indication of anything that wasn't ready,we used our cards to pay respectively,on the collection window I was surprised to be told there was no pap,whereas I wasn't informed to at the order window,when a lady who was giving us our food asked to her colleague what should she do to replace the pap I ordered,the rude lady responded by saying 'Just tell him we don't have pap n leave him',I went to KFC craving pap and meat,the attitude I got wasn't alright,I could've left n bought elsewhere,had I was informed there was no pap,now they see it's their fault,they can't even remedy the situation,but instead I was told like someone just gave me the food,I didn't pay for it.I am totally disappointed with that treatment,however I must state the lady who gave me my food apologised,whilst the culprit was just staring at me like she did nothing