Bad customer service

so we pull up @ Kfc Polka Drive (I think, behind Zevenwacht Mall in Kuilsriver Cape Town), we pull up @ 9:39pm in the drive way i start greeting @ the machine, no one replies. My wife suggest i go to the window, no one there. I go to the 2nd window, guess what. There's about four or five people ignoring me, no one coming to the window to attend to me, let alone to tell me they are closed, and by this time it is around 9:40pm. So my concert or rather disappointment is in the fact that they look at you as if you work at kfc and you should know they closed.