BAD CUSTOMER SERVICE

I actually rate you service a BIG ZERO Order number: ***2 Store ordered from: KFC Jabulani Mall

Today I ordered online for delivery a 10 pieces family feast, paid R229 at 18:10 (the order and payment were confirmed and the money went off my bank account)

From 19:34 until 19:36 I received 10 messages stating "OH NO! WE HAD TO CANCEL YOUR ORDER, Unfortunately, our driver is unable to deliver this order but don’t worry, we have your back. Your transaction will be reversed"

While waiting for my order I called *** and *** three times each number trying to follow up on my order, my calls went unanswered, waste of my airtime, when no one bothered to call me and inform me of any challenges experienced with my order so that I can find an alternative

This is very bad customer experience, as quickly as you deducted my money from my bank account, I should receive it back as soon as my order is cancelled, so that I can pay for my alternative meal

This is not the 1st time this happens to me (it happened with KFC Protea Gardens) and I know I'm going to be the one having to follow up so that I can get my money back

Being a loyal customer to KFC is a waste of time and energy, I will never ever encourage anyone to buy from KFC Pathetic customer service, you still have a long way to go especially the Soweto stores

PLEASE PAY MY MONEY BACK INTO MY BANK ACCOUNT