BAD CUSTOMER SERVICE

yesterday afternoon at the traffic I received a KFC promotion leaflet containing a red serviette. the promotion was all about sending a code to their WhatsApp number and they'll tell you where to collect a free piece of their new hot and crispy chicken. Today I decided to whatsApp that code and was given a list of selected outlets to collect at, my nearest was KFC Springsgate. I went to Springsgate KFC and produced the message proof and the promotion leaflet to the cashier. at first she had no clue what its all about and she called the supervisor. to cut the long story short.... I was then informed that they have no internet and I cant get the piece of chicken. I was then informed that I should come back tomorrow or proceed to the CBD. Imagine driving all the way to the CBD or wait for the following day just for a piece of chicken of which they do have at that specific outlet, it really doesn't make any sense. I decided to give it a little test, I purchased a piece of hot and crispy chicken and it was given to me WOW... I am still shocked and confused at this stage. I am trying to figure out if the free chicken comes from Google or some WEB. It is really disappointing KFC, you are busy fooling people trying to attract them with your misleading promotion. you really taking people for granted, this was a bad experience for me today. I mean what does the internet have to do with the chicken prepared in the oven and chicken was available because I was served after purchasing. Get your ducks in a row and stop making fun of people, April Fool has passed already, you can try it next year 01 APRIL 2020.