Bad Customer Service

I have a complaint with KFC in Queenstown, whereby I urgently had to leave my order (that I paid for) behind & I wasn't even offered to be reimbursed my money back after I wasn't informed how long it was going to take.

I was travelling from East London to Johannesburg, when the bus I was travelling in stopped at Shell garage (in Queenstown, opposite the Shell garage) & I had to run to KFC to quickly get something to eat. So when I got there, there were only 2 people that were waiting for their orders. They then got their orders within a couple of seconds & after +-5 min of waiting I asked what is going on & I was told that there's a waiting time of 9 min, meanwhile I wasn't told about that when I placed the order. So I had to leave the order as well as my money behind, because I had rush back to the bus.