Bad customer service

The KFC in Hatfield just under the accomodation called The Fields is under-staffed. The same person is taking orders from the long line reaching the door, running around inserting the food in the packaging and this is consuming time that a fast food should not be consuming. While the teller is packaging the food, the line reaching the door has to be on standstill. And we have to wait for them to address any questions a customer may have and also check if they are pleased with their order.

YumBrands can definitely do better. The management in that KFC needs to be reviewed. A customer can't be spending 8 minutes in a line and then when the order is ready have to wait for the line before they can recieve their order. This consumers too much time for a fast food restaurant. The job allocation is ineffective as one employee has too many responsibilities. When conflict arises, they have to resolve that also.

I went to the KFC yesterday (5 August) and there was only one teller with all these responsibilities. His name was Ramophisi or something like that. I am at least pleased by how come he was and how he tried to calm me down. However, I explained to him that they can't go on like this.