Bad customer service

This is a complaint in regards to the KFC at West Street,Durban,Kwa Zulu Natal. I came in there on the 31st March 2018 ordered 3 twisters at exactly 16:33.Firstly I ordered had a sit and waited,after waiting patiently was told after 15min by Nokwanda(the cashier) that we need to show our slip to the back in order for the meal to be prepared(shocked at the process but Okay) stood in the que for 10min extra.

Waited again for an another 30 min for my order.I then asked for the manager and the Manager at that time was Qhaphelani who bluntly ignored me and carried on with his walking around. I ended up wanting a refund cause clearly no one is paying attention about waiting time and customer service. When I requested for my refund they started to beg me not to refund the order is coming.

I told them that the customer service is beyond poor for the fact that no one bothered to explain what is the delay,and at the end of the day it's my money and time wasted as I waited for an hour for my order. This I reported to the manager on Duty Qhaphelani again who then decided to walk away saying that I am complaining to much (sigh) I am disappointed by the stuff and highly disappointed at the management.

Then a story came to say that they can't refund me cause I used a card to pay. After requesting for the customer complaint number they ended up giving back my funds. To be honest I love Kfc but the experience I had yesterday was dis tasteful to say the least

Unhappy customer LONDILE