Bad client service - KFC Khayelitsha Mall, Cape Town

Good Day,

On Sunday 08/03/2020, I visited a branch of yours specifically in Khayelitsha Mall in Cape Town. To begin with there was only one lady assisting complaining that no one was helping her as everyone is on lunch and this is at 09:50. Nevertheless she took my order and I waited. At 10:15 she calls a guy who I believe is some sort of manager for help and I over hear the guy saying he will not assist her but will get someone to assist her, which questions the level of your customer service. Again I continue waiting and now rather impatient. The guy with a kfc branded grey track top distinct from the rest of the employees with no name tag hense I cannot quote him, comes forward asking whats the problem and I ask him to check the progress of my order which included a brekkie wrap meal. He states they're waiting on eggs because for a good 15 min there was no one preparing food because they were all on lunch. I kindly then ask him to cancel my order as I'm in a rush. He takes my slip and hands it to the cashier to refund me. Shouting across the front he comments to his team not mistakenly give me the brekkie as I've cancelled mine. He hands me the money and while I take the rest of my order. I tell him you could of at least apologized for the in inconvenience and I can't even address you because you are not even wearing a name badge. When I proceeded to the door he made a remark. Because of the fact that I wanted to bring this to your attention, I call the branch and by luck he answers the phone and again I kindly ask for his name as I'd like to place a complaint. He blatantly tells me that he "doesn't have a name".

Is it part of your policy to give such bad service and employ such rude staff potentially in management positions....

Regards, Lungelwa ***wana