Bad chicken and service at KFC Bergbron

I bought KFC chicken from the Bergbron branch with Mr. Delivery in May. The chicken was absolutely horrible. It was tasteless, smelled like old oil and didn't have the fragrance of KFC chicken like it normally would. I then contacted Mr. Delivery. They emailed me and I received a call from them. Then I was contacted directly by a staff member at KFC Bergbron branch to say I will be compensated. He apologised and said that he would be in contact after he has spoken to his manager. I am still waiting for him to get back to me. It has been more than a month now.