Bad bad service

On the 23rd of July I complained via messenger to KFC and the person that I spoke to explained that they are reviewing till today I have not received any response no call was ever received. All I get is Apologies for the delay. on the 29th of August I bad to follow up with them till today no response or call was received. Everytime I go to KFC attlyn I receive the same treatment. The reason we order online is because we try to avoid queuing in the line. We order online but still when we get to the shop they say the meat is not prepared we should wait for 10 minutes what is the purpose of your system for asking us the time frame if our time is not going to be honored? I ordered last week too and when I went through via drive through the lady told me I have to go inside because it won't appear on her system. The lady spoke on attitude and didn't have customer service and was not even bothered to check with her colleagues. People queue ans wait for a long time without getting assistance. KFC attlyn needs to be investigated and learn to treat customers fairly. I will keep on taking videos and pictures everytime I get there until I'm satisfied. When am satisfied I will come here and give it a rating.