Bad bad customer service

Bad customer service at KFC Makhado Biaba

Dear KFC Team

I want to express my dissatisfaction with the customer service I experienced at your Makhado Biaba

I placed my order using the self-service screen, expecting a smooth and efficient process. However, I waited for an hour and 30 minutes for my order to be processed, only to be informed an hour later that my order did not appear on your system. The manager was eventually called to verify my order, which further delayed the process.

Meanwhile, six other customers who ordered after me received their meals promptly. This raises serious concerns about the efficiency and accuracy of the self-service system and the staff's ability to handle such issues.

I strongly urge you to review the functionality of your self-service system and training for your employees to ensure customers receive the service they deserve.