Bad bad customer service

I walk in to find a lady behind the counter on the phone and with a man (customer side). I wait for a second and the man moves and says I can go through. The lady ("Letticia") was busy on a cell phone and takes my order, she then continues on the cell phone and moves to the side. Another lady ("Thandekile") arrives. I ask "Letticia" if they are busy with my order in the back, she looks up from the phone and says "what kind of question is that?". I reply saying "I gave you my order and now you're busy on the phone- are they busy with my order in the back". Her attitude escalates and she says shes busy with work on the phone. I ask her why then did she bother to take my order if she was busy, cause I am in a rush. She says "you should have said you were in a rush, I'm transferring you (points to Thandekile). Thandekile took my order. Thandekile took the order and I paid. "Letticia" (who was not even wearing a name badge) further goes on a rant with attitude, saying - "ah and the thing you ordered is so quick, you can see its not even full". Thandekile goes and makes the Boxmaster and comes back- asked her for " Letiticas", she said "no, ask her". I asked why she wouldn't tell me she kept shaking her head saying she was not part of the issue. Then I said well then I will add your name to the report as well. She rep**** with " it's fine, go ahead". Asked the "Letticia" for her name - she was taking orders from another customer, she said she'll write it and hinted for my cell phone- I asked her to spell it then handed her the till slip- she would not write it and just said it is Letticia.

I feel this Letticia really needs to go for more training cause clearly she does not know the process of talking to customers and taking their order. If she was still busy - she should have asked me to wait. The slip says "Mavis" however!

Incident occurred around 14:15 today