1 reviews | Active since Oct 2015
Bad attotude twice in 2 weeks
Firstly I visited this KFC 2 weeks ago at about 7am for breakfast and coffee. Was told at the drivethrough that I need to get out of my car to order and get my food inside the store. Tonight I used the drivethrough at the same KFC. I was stopped 5m before the ordering window by a staff member. She said that I must tell her what I want. I asked her why I am stopped and cannot order my food at at the designated window in front me. I was then asked \What food do you want"";15/10/26 10:51;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;910205;894553;8;5;0;0;0;0;5;NULL;NULL;NULL;15/10/23 20:29;15/10/23 18:37;Quick and honest.;;Perry Meyerson;;Ordered copper plates and had it delivered the next day. Also answered enquiries via e-mail within hours. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;910206;863100;13;2;0;0;0;0;2;NULL;NULL;NULL;15/10/16 0:00;15/10/23 18:38;Undisclosed info that the vehicle was faulty;1973;Happy;***;I saw the vehicle online advertised as toyota fortuner 4.0 v6 4x4 2008 for sale for R179 950, I was informed that it was in excellent condition by Happy the salesman and finance was available, I flew from EL to Pretoria on 2015/10/15, saw the vehicle went to the bank transfer deposited R50 000 cash from my account into theirs for deposit same day, signed the papers finance approved by Absa bank,took the vehicle left same day before I even reach home it had a very bad nasty sound from the engine at 2:25 am I pulled over and slept on the side of the road, informed the salesman, the next day I drove home it was Friday already, Monday I decided to take it to buffalo toyota b coz my complaint was not being attended to, I was told there that I was lucky to even reach there b coz the vehicle could have been broken on the side of the road, right now I am very angry b coz I was never informed that the vehicle was faulty I was told it was perfect that they have done the service and everything. I am sitting with no vehicle and basically it never lasted a day not even 12 HRS , b coz I left the dealer around past 5pm. I am so disappointed that they should have disclosed it to me,it had oil leak;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;910207;820771;13;2;0;0;0;0;2;NULL;NULL;NULL;15/10/23 20:21;15/10/23 18:38;CMH KEMPSTER FORD UMHLANGA DISGUSTING SERVICE!!!;9,11E+12;Clive Wainwright ;***;On the 30 April 2015 (5 months ago) I purchased a BMW 320i from Cmh Kempster Ford Umhlanga. On 5 October 2015 I heard a rattling noise coming from the engine and thereafter sent my car into an Rmi approved workshop to diagnose the problem. They have diagnosed that the engine has sludge build up and requires a total engine overhaul. The cost of repairs are R90 000. After extensive dialogue with the dealership they have informed that they will be paying nothing towards the cost of repairs even though the vehicle is under 6 months since purchase . They have told me to use the Sa warranties cover I have on the vehicle which will only pay R20 000 to repair the vehicle . This is not possible as the cost of repairs is R90 000. A R70 000 deficit that they are not willing to pay . Mr Clive Wainwright( Dealer Principal) says that the R70 000 is on my account and that I am liable for the cost even though this engine problem is through no negligence or fault of my own . What a pathetic dealership . I regret the day I set foot through their doors . If my understanding of the consumer protection act is correct they are liable for repair costs as the vehicle is only 5 months from purchase date .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;910210;769991;13;2;0;0;0;0;2;NULL;NULL;NULL;15/10/23 20:33;15/10/23 19:03;Increasing of selling price;*** 087;Xolani;***;Ebk Autodealers advertise an 2008 Ford Focus 2.0 Tdci on [URL Removed] for R69 900. We apply for a loan at MFC throught Ebk. After the loan were approved, we were informed that because we do not buying cash the price has been increase to R74 900. Additional to that we must also pay R5 000 for a service and R7 000 for a warranty. We feel that we were supposed to be informed before of the increasing of the price before we start applying for the loan. We also feel that it is unfair to exspect us to pay an Additional R5 000 for a service and R7 000 for a warranty. <br> We were dealing with Zolani Tel *** and Richman Tel ***.<br> Can you please assist us?<br> <br> Hano Van Zyl<br> Tel *** ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;310435;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/10/23 20:51;15/10/23 19:04;Poor service and lack of feedback;5,00E+12;;***;About the 12th October found that I was no longer able to access the web portal for one of the family cell numbers. Tried for several days and kept getting the message \Sorry there have been errors\"". Contacted the customer services on the 18th October and on the first call they put me on hold and then back to the Customer satisfaction survey. Phoned again and explained the problem and was told that it would have to be referred to the technical department and they would SMS me a reference number which to date I still have not received. A consultant finally phoned me back on the 20th October and after re-explaining the problem again was told that it would have to be referred to the Computer section and they would contact me. Fortunately I have not been holding my breath as to date no contact"
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KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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