Bad attitude, service and waiting time

I placed my order at 21:19pm this evening at KFC and first of all the cashier doesn't ask R2 to add hope them from ordering to getting the collection window I waited 11minutes!!! Really now 11minutes of my life wasted in KFC drive thru. I then tell the girl at the drive thru collection to keep the order and the manager on duty must bring me my order I am waiting outside.I waited another 10minutes and no manager came. I didn't want to get out as I was in pj's already. Then I forced too. I asked for the manager on duty and it was Laeticia and of cause by the time I went inside I was ****ed off and I raised my voice. The more I raised my voice the more the manager raised her voice and I asked her why is she raising her voice and she didn't give me one moment to explain anything. I told her give my order and I walked out. I am extremely ****ed off every single time this KFC messes up!!! I have tried to always contact Celeste the store manager but tonight this was unacceptable. I want the area manager to contact me. I am wits end with KFC SONEIKE!!