AVW
Anne-Marie Van Wyk

1 reviews | Active since Jun 2016

07 Mar 2017, 10:47

Bad attitude - poor service - terrible quality food!!!

<p>I live in Norkem Park, Kempton Park and the closest KFC to me is the one in Birchleigh. I have reached a point now where I would rather go buy McDonalds (please take note that I don't like McDonalds food) than to wait in a drive through for 15 - 20 minutes, just to receive seriously bad attitude when I ask why the drive through is taking so long. If you then don't get the incorrect food, you can certainly bargain on melted Krushers, half full mash bowls, extremely greasy food, absolutely tiny Zinger wings which still has feathers on it or a wrap with limp tomato and lettuce on it with a piece of chicken that is way too small for the wrap and basically gets lost in the salad. </p> <p>This is absolutely ridiculous and a total waste of good money. By the time I leave the KFC Birchleigh, it feels like I want to blow a gasket. </p> <p>The drive through at any fast food outlet was invented in order to speed up service delivery. Not at this KFC. You get faster service by stopping in the parking area and physically going into the franchise. </p> <p>These are the only guarantees that you will find at this franchise:</p> <p>Ridiculous waiting periods</p> <p>Disgustingly greasy food</p> <p>Half cleaned food that smells bad (chicken wings with feathers on it)</p> <p>Incorrect orders</p> <p>Staff with bad attitude</p> <p>Melted milkshakes, crushers and ice cream</p> <p>Old salad</p> <p>Half full cole slaw and mash and gravy bowls</p> <p>Ridiculous prices</p> <p>Imcomplete orders</p> <p>Cold fries</p> <p>A huge migraine</p> <p> </p> <p>Please don't forget about the terrible way your food gets thrown into your take away bag. Four times I bought dunked wings and it was packed into the bag on its side which led to the wings falling out of it's container and messing all over the fries and the rest of the food. As a result I had to go buy extra food from McDonalds, because the kids don't eat hot food.</p> <p>I thought that after this franchise was renovated after the burn that the service and food will improve, but I was sadly mistaken.</p> <p> </p>

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Replies (1)
KFC
KFC's reply07 Mar 2017, 13:37
Official

Good Morning

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

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