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nirisha M

1 reviews | Active since May 2015

22 Oct 2015, 08:45

BAD ATTITUDE FROM CASHIER AND WRONG ORDER

I HAD PURCHASED A KFC DORITO CRUNCH BURGER,A STREETWISE 1 A ORIGINAL TWISTER AND ZINGER WINGS.AFTER TAKING PAYMENT I LOOKED AT MY SLIP TO SEE THE LADT CHARGED ME FOR A 1 PIECE CHICKEN ,I TOLD HER I WANTED A STREETWISE AND SE=HE SORRY U HAVE TO BUY SEPERAYE FOR R16.95 EXTRA FOR ROLL AND MASH.I ASKED TO SPEAK TO THE MANAGER AND SHE SAID HE WAS NOT AVAILABLE,I PAID FOR THE MASH AND ROLL AS I NEEDED IT BUT WAS DISSAPPOINTED.ORDER TOOK 15 MIN.ON ARRIVAL AT HOME I SAW SHE GAVE ME 4 TINY WINGS LIKE BURNT THEN THE CHICKEN WAS RED BLOOD STREAKING OUT.THE TWISETER WAS A SWEET CHILLI WHICH MY DAUGHTER COULD NOT HAVE AS IT WAS HOT.I WAS DISGUSTED.I CONTACTED KFC NEXT DAY TO SPEAK TO THE MANAGER AS IT WA STOO LATE THAT NIGHT AND WAS TOLD NO MANAGER AVAILABLE.I FREQUENT KFC OFTEN AS I WORK HERE AND WAS REALLY UOSET,STILL HAVE MY RECIPT AWAITING FOR SOMEONE TO CTC ME

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Replies (1)
KFC
KFC's reply22 Oct 2015, 10:05
Official
Hello nirisham,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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