TK
Tatenda K

1 reviews | Active since May 2013

23 Jul 2016, 17:22

Bad Attitude from cashier

<p>I went to the KFC in Northriding this evening and was assisted by a lady by the name Dimakatso. Firstly when I got to the counter I had to greet her. As I was trying to order, it was like she was being forced to take the order. I eventually ordered and when she gave me the slip I asked why one of the items I had ordered was not there., she told me she would order it. I waited till my other order came out. As I was collecting my order thats when I asked wen my other item will be ordered, only then the order was placed. The attitude towards the other customers was totally different as I could hear her upselling and greeting the other customers which didnt happen to me.</p>

0
Replies (2)
KFC
KFC's reply25 Jul 2016, 07:47
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
********** 222

KFC
KFC's reply25 Jul 2016, 07:48
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
********** 222