PT
Precious T

1 reviews | Active since Sept 2011

03 Jan 2016, 23:32

Bad Attitude by the Security Guard

Greetings <br> <br> I went to KFC in Philip Nel Park, arrived there at about 22:53. The shop was closed on the entrance (there was an exit door opened) and I went to ask, the security guy who was on duty why is it closed while it's still before 22:00 as the notice on the door shows that it closes at 22:00. He said his watch shows that it's 22:00, I asked to see it, well it was also indicating that it's before 22:00, he then said I can go report him anywhere I want and nothing would happen. I asked his name and to also take the pic of his watch so I can have a proof that it was before 22:00, he allowed me to take a pic and said his name is Matome.<br> <br> This is a from a very disappointed regular customer of this KFC particularly, as I'm staying not far from it. Most of the staff members knows me very well as I'm always there, every now and then. His attitude to even request me to go report this incidence really made me have so many questions after receiving such a great service most of the time I am at this KFC.<br> <br> Another question I would like to ask is why was it closed before 22:00 if the notices indicates 22:00.

0
Replies (1)
KFC
KFC's reply05 Jan 2016, 13:55
Official
Hello pbthoka,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***