Bad attitude and wrong orders expedited. KFC's service levels have gone down

Served exceptionally by Nonhlanhla the Cashier, only for the experience to be spoiled by Snethemba. She issues wrong orders, which will result in Stock Shrink, when asked to correct, she dishes bad attitude, does not talk to customers at all, looks the other when she has hand a correct order. Looks like somebody who does not like her job.