BN
Brian N

1 reviews | Active since Nov 2013

08 Feb 2016, 14:04

Bad attitude and no proper explanation

On the 7 Feb 2016 at about 01:07 I went to the KFC drive thru to buy food, there was a note as I going into a drive-thru stating that the debit/credit cards were not accepted at this time and it further went on about stock. I was completely lost on the reasons why the cards weren't accepted at that time. I then continued to the window to get proper explanation, it is then I was met by the lady called Katlego, I asked why they weren't accepting cards, she said they are doing stock recon and they can't accept cards during those proceedings, she further said that is why she had closed the first window and working on that pick/pay window. In that interim I could see she just wanted to get rid of me and serve other people, I was still clueless of her explanation that she decided to leave me without telling. After a while she came and asked if I hadn't left. I then asked for her manager, Lerato who came and told me about stock recon which I couldn't understand.<br> This is the second time I am complaining about KFC (different outlets), this goes to show that the employees are disrespectful within the Black community and good training needs to be conducted.<br> KFC has lost a hungry customer.

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Replies (1)
KFC
KFC's reply09 Feb 2016, 16:38
Official
Hello Maqeda,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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