Bad attitude and bad service two days in a row

Yesterday (27 December) we went to KFC firstly our small order took over 30 minutes for us to receive it. During the waiting period we called for attention to ask how much longer it will take and was bluntly ignored by the lady ( who by the way stood with her back to the window). On receiving our food there was no chilli salt or spice for the pops. We had to ask to get it. Today (28 December) we went to KFC again. The intercom wasnt working so we went to the first window and nobody was standing there. Yet again leaving us to calling for attention and being ignored again. How can a fast food service be run like this? Terrible!!!