Bad Attittude

My father, brother, a friend and I entered the KFC on the 24th of September 2015 at about 8 am. We placed our order to sit down at a lady called Sarah and received our food shortly after. We sat down in a booth but the music was very loud, we struggled to hear one another. I walked to the counter and asked Sarah politely if it was possible to turn down the music a bit. She said that she would. The volume of the music did not change after 3 minutes. So my brother indicated with a hand gesture that it was still too loud. The volume of the music was then purposefully turned UP to 100%!!! At first I did not react because I thought It was an accident. But is was not, it was playing at 100% volume for at least 10 seconds before it was tuned down. I walked up to the counter and found nobody there. A few seconds later I saw Sarah moving at the back of the kitchen where I told her that her manager will hear about this. She just made a shocked face as if she was not aware of what just happened. If you have staff working with people, PLEASE provide them with the relevant training as unpleasant occurrences like this one will have a negative impact on your business.