bad and poor service

so a couple of friends and i decide to buy a barrel at your rylands branch, as we prepard to watch the cricket. we ordered our food in good faith, and it was met with poor service. afte waiting for more than 45 minutes, my gf asked how long still and this was met with an arrogant we only 4 staff members, what must i do, you just gona have to wait. so a few minutes late our box gets put open on top of the hotpass with chicken in it, this was not only against health standards, but also once again met with arrogance and attitude. i then proceeded to ask for the manager, and she nicely told me here is your refund and this was done infront of a stall full of unhappy patrons. <br> <br> my next step is to ensure that all kfc at least lose 1 customer, because i have had 1 to many bad experiences with kfc, grassy park, woodstock, and rylands now in particular. has the standar dropped that badly of a world reknowned brand. <br> <br> The manager of the store should go on customer service training,as she was poor in exicuting her role as the leader.