Awful service

<p>Ever since the KFC CNR STRAND AND VOOTREKKER RD opened I have found buying breakfast so much easier for me as I’m always rushing to work, and I have always had nice service at all-times but today was one awful service I had received from them.</p> <p>I got to the drive threw at 06:17am before I could order I asked the guy over the machine if they are serving breakfast already as last week Sunday when I got there around the same time I was told that breakfast is sold after 06:30am, he asked me to wait a minutes (Most probably was just confirming if yes he can take the order) he came back and informed me yes they are preparing for it. I proceeded to make the payment and I asked the guy (SABELO) who was assisting me how long will it take he informed me 5 minutes (Not even approx.) but 5 minutes. I had to ask because I needed to be at work at 06:30 as that’s the time my shift started. He took my order and asked me to park by the parking arear they will bring my order, I left and parked. I waited and waited and waited when I checked the time it was 06:25am way pass the 5 minutes I was told to wait, I got out of the car and there was two staff members whom were cleaning outside of which I informed one of them that I was told to wait 5 minutes for my order but seems like no one is coming out to assist me, she told me that they are still preparing the breakfast I asked her that if I cannot please then get a refund as I’m running late for work? She ordered me to go around to the paying point of the drive threw to get the cash and she called the guy whom was assisting me to give the money back. When I got to the window there was no one there I stood for a good 2-5 minutes with no assistance eventually a car pulled in to purchase only then the guy (SABELO) came around and ask how he can help me I looked at him and he said oh sorry your order is being taken to your car now. I left without saying a work and when I got to the car there was no sign of someone leaving after seeing that there was no one in the car. I sat in the car again so furious because the time now was 06:32am and still no sign of someone bringing my order, just when I decided to leave as I was looking at the rear-view mirror as I had my back towards the shop I saw people who had came after me getting their orders yet mine had not even came through to me only after when I was to pull out I saw a guy coming with my order, did not even apologise for the inconvenience cause all he said was ‘Here is your order ma’m’. I took my order and left because I was so late for work because of the false time I was given, because of SABELO had said it will take longer than that I wouldn’t have bothered in even purchasing because of the time. I was one unhappy customer today.</p>