Attitude

My husband purchased KFC for us on the 21st Marchn2015 for an amount of R259.20, he gave his credit card which they swiped and then they said it didn't go through , he said it did , they said no they would swipe it again which they did, they had the card , and if it was duplicated it would be refunded within 24 hrs , my husband only told me about this this past week , I phoned FNB and they emailed a dispute form , however i never got around to completing the form and decided to call the call centre this morning , they said they would phone the branch and then I could go in and see the manager , I had everything with me , the call centre then calls me back and says he has give the manager my number and the manager will call me , but I can go in , which I did , the manager then says oh I tried to call you on 07 no 083 no 082' I said listen don't give me a story you didn't call me. He says I must sort it out with my bank , I then phone the call centre and my number obviously shows up on their system ( I have worked in a CC myself , the chap says you are cutting outs, can't hear you , I ask them to phone me back then , and then I just cut the call . PATHETIC!!!