Atrocious Service Rendered

On Thursday, the 15th of December 2022, I purchased take-aways from KFC Cresta Mall. My number was 140. It was a rather large order and I informed the cashier that I would be back seeing that I had some errands to run. I returned 45 minutes later, knowing that my order would definitely be ready for collection.

I proceeded to the collection counter where the lady who was attending to the area flatly ignored me. At first I thought that she was just very busy, but after the called a fifth order for collection and still ignored me I lost my cool.

I find it completely unacceptable that she completely dismissed my presence at the counter, most certainly purposefully ignoring me and most probably assuming or presuming that I was skipping the que. Duhhhh, we all know how it works: 1. You order; 2. You pay; 3. Wait for the order number to be called out when it is ready. If she though I was trying to skip the que, or whatever the case may have been, she could have just politely asked me if and how she could assist me. In fact, she decided to pretend as if I dont even exist - how rude !!!!!! I then asked her if I can kindly collect my order. I could see that when she saw my number she realized she was in the wrong, but instead of apologizing she noted in a very aggressive manor that she called out my number a long time ago. Oh so now, even if the queue long, are we as clients obliged to stand and wait for the order and if you are not there when the order is called you are totally dismissed and treated in an atrocious and disrespectful manor. Oh and may I add, my order totaled that of R323.30,

This is not on!!!!!!!!!!!!!!!!!!!!!!!!