1 reviews | Active since Aug 2015
ASKED TO PAY TWICE
I drove into the drive through , where I ordered my meals amounting to R200.<br> upon producing my card for payment and the payment going through ( as indicated by sms by the bank incontact service) the lady assisting me insisted to swipe my card again due to the funds not reflecting on her side.<br> after showing her that the amount went off in my bank , she insisted to call her VERY RUDE manager and all of them ridiculed me , talking about how my bank is at fault, how its not on their system and how I will not receive my order if I don't pay again.<br> I absolutely refused to pay for the same order again because I knew to reverse the payment the next day would require too much admin. I then refused to move without getting my order , which resulted in them taking my number plate , a copy of my license and a copy of my bank card - cause according to them I was taking food I had not paid for.<br> <br> this was an extreme waste of time and bad service from these 5 ladies , who treated me like I did not know what I was talking about.
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Best regards,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
.
Best regards,
