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1 reviews | Active since Mar 2009

01 Sept 2015, 18:50

Arrogant KFC staff treating customers like dirt

On my way home from work I decided to get some KFC for dinner (17:30 pm - 01/09/2015). As I walked up to the counter there was no one else waiting to place their order , only a few seated people waiting for their orders to be ready , The only lady at the till noticed (looked right at me) as I came up to the counter but didn't acknowledge me with a greeting a nod or anything , she just carried on fiddling with the food items on the heated shelves. In the meantime - additional new customers arrived and lined up on the other side of the counter. She just turned around and started helping them and told me \other side"Implying I must get in behind them if I want to get helped. This is extremely arrogant"

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Replies (1)
KFC
KFC's reply04 Sept 2015, 11:29
Official
Hello yfactor,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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