Arrogant?

RE: KFC WELTEVREDEN PARK<br> <br> I bit into a small stone which was in one of the fries. I brought it under KFCs attention and mentioned that I chipped a tooth.<br> <br> They phoned me and mentioned that they will bring this under their supplier's attention and the case is now closed. Today I received a call and I said that I was not happy with the feedback/way they handled the case. I really think the lady that phoned is arrogant. For a second time I have received a notification which said (exact word copied with the spelling mistake):<br> <br> \Resolution Details: <br> <br> Customer is happy with the feedback. Case closeed"<br> <br> Bongiwe"