Arragent and demeaning service

We tried going through the drive through - the lady was not able to hear us over the machine and did not know what a "small pops" is. After giving up we went into the store - so the lady listened to my whole order and then told me the PC is rebooting and she is waiting for it. On asking her why she then took my order (there was only one person manning the counter) - she addressed me as "Lovey" She was so arrogant and her tone was demeaning.

KFC service in the East Rand is getting worse and worse; going to Northmead is useless because they almost never have ice creams. We are having more and more problems by trying to place order with the machines - people cannot do 2 tasks at the same time and KFC is forcing their employees to take one order and receive pmt for another.

Is this the way that KFC handles their customers?