APPALLING SERVICE... SO DISAPPOINTED

I HAVE BEEN A LOYAL CUSTOMER TO KFC FOR MANY YEARS BUT CONSTANTLY RECEIVE TERRIBLE SERVICE FROM THE MELROSE NORTH KFC. I HAVE CMPLAINED TO THE MANAGER MANY A TIME AND CONTACTED THE CUSTOMER CARE. YOU CONSTANTLY GET APOLOGIES FROM THE MANAGER BUT NOTHING CHANGES. THE MOST PATHETIC PART IS I HAD ORDERED 3 MEALS LAST WEEK AND 2 OF THE THREE MEALS WERE NOT COMPLETE BUT I WAS ON LUNCH FROM WORK I HAD NO TIME TO GO BACK. TWO DAYS LATER I WENT TO GET LUNCH AGAIN AND INFORMED THEM ABOUT WHAT HAPPENED AND THE LADY JUST LOOKED AT ME AS IF I WAS SPEAKING A FOREIGN LANGUAGE. THIS IS THE THIRD TIME I RECEIVED AN INCOMPLETE MEAL!