Appalling Service KFC Wilrogate

Appalling service I received from KFC Wilrogate today (2025-03-27). I was at the drive thru at 21:30, I waiting there for over 30 minutes only to be told when I got to the window to order that there's no meat, they only have 4 wings. When I got there I was told by one of the staff members that wanted to be patient the meat was going to take about 8 minutes to be ready and that was all a lie since I wasted my time waiting. If I was told on time that I wasn't going to be served I was going to make other plans an go to other outlets.

What made me upset was, when I asked for the manager, I was told that she's in the bathroom. I waiting for her for over 15 min just to tell her how disappointed I was with their service. When I asked the staff members for the name of the manager, most of them said they don't know her name especially the guys. When I insisted to see her I was told that she can't see me because she was counting stock and no longer in the bathroom

I was standing by the window all by myself, when I ask for help, they will say from the background " come back tomorrow" I had to go to McDonald's across the road to give then business since KFC didn't want to assist me.

If anyone can check the store footage between 21:30 and 22:15, what they were doing between those times. Was there enough meat for customers or they were just waiting to knock off and we caught them off guard, and also check where was the manager on duty..

It's nit the 1st time lodging a complaint about this particular restaurant (KFC Wilrogate):. It looks like they are not taking us seriously as their customers.

Please look at my complaint and investigate b4 you loose more customers I'm sure you do have footage that you can look at to show that your staff don't treat their client with respect.

The manager Palesa deserve a demotion, she's not leading by an example. How can she tell her team members to lie about her whereabouts, I guess the footage will show exactly,, what she was doing at the back.

Based on the poor service I received from Palesa and her team, I ll be going to the new KFC in Witpootjie. I'll never recommend anyone to use that KFC no matter how hungry they are . .

I just hope someone will listen and follow up.

Thank you GKP Sibisi ***