APPALLING SERVICE FROM CUSTOMER SERVICE

KFC is supposed to be a top brand but their service is trash.

On Tue 18th, I made an online purchase for the Tuesday special. The special is actually R65, but at some point, it was showing as R75. Regardless, I placed my order at the correct price. The funds left my account, but I never received the order confirmation, till this day.

The store requested my bank statement, I showed them the transaction on my banking app, but that wasn't good enough, they wanted a bank statement. The manager phoned her regional manager for advice, who said I must provide bank statement. I asked to speak to this regional manager, who declined to speak to me.

Manager sent me in the direction of the call centre. As the manager wouldn't put me on the phone with the call centre, I used my own airtime to phone them from home. I emailed the bank statement they requested on the same day. The store manager has now sent somebody an EMAIL for advice.

Since then, I've had umpteenth promises for callbacks, all of which failed to materialise. Its not 6 days later and no refund. I called and spoke to the most USELESS man, who refused to escalate to a manager, asked me for my ref THREE different times and then cold transfered me to the shop without my buy-in, which did not result in the resolution of my complaint whatsoever.

I get through to the call center, ask them to phone back and nobody does. THE CALL CENTRE DOESN'T WANT TO PHONE YOUR CUSTOMERS. The social media team doesn't resolve anything either. I have grounds for an Ombudsman complaint.

What kind of Mickey Mouse operation are you running over there? The service is appalling!!