Appalling service

I placed an online order on the 2nd of January 2021 and I received an sms that I need to collect at Jabulani mall before 7:30pm. I even paid online for my food. I got to the store at 7:15pm and found a lady who was cleaning. She quickly referred me to the assistant manager Gugulethu who is the most rude person I have ever met. She told me she closed at 7 pm and did I not hear about the new curfew? I told her I did and was advised to collect before 7:30 and she said she is not making any food. I then asked for my money back and she told me I must ask for it from the people I gave it to because I didn't give it to her. I need to go back online and ask for my refund. She then called someone else who is the restaurant manager and told her to tell me they didn't even receive the order. I am mad as hell and want my money back.