APPALLING SERVICE

<p>Yesterday I went to KFC crn President and Joubert Street in Johannesburg CBD. I ordered a KFC Zinger salad, this was at 12:27pm, my order number was 234. I waited for about 10 minutes and asked one of the ladies how long I would have to wait, she chose to ignore me. After 2 minutes I asked the same lady why she was ignoring me and how long I will have to wait, she advised me 2 minutes. I said to her that since I spoke to her previously the 2 minutes is up and I refuse to wait any longer. I requested to speak to the manager. This request fell on deaf ears. I asked another lady to call the manager, waited another 2 minutes and asked a gentleman who call Ashraf (note this is 6 minutes later) Ashraf advised me that just walked in and was trying to assist where he can (this is a lie as he was I the shop when I placed my order as well when I first asked how long I would have to wait as the lady showed him my receipt). I advised him that it was not true, all he could say was that he was sorry. Sorry for what? Sorry that it’s winter, sorry that the wind is blowing. Sorry does not cut it if you cannot tell me what you sorry about. I would have appreciated it if they told me that the fillets would take some time or whatever dumb excuse they might have come up with for the delay…..I don’t think they know what an apology is neither what customer service is all about. Really appalled by the lack of service and would definitely not being going into a KFC in a hurry.</p>