1 reviews | Active since Feb 2011

27 Dec 2015, 07:29

APPALLING SERVICE

I wrote this review in the car while waiting for my order at the drive thru, i decided to write it immediately because i was so disgusted with the service. <br> <br> We ordered two double takes, waited and waited for our order while the staff were telling stories to each other and laughing so loud. After a long wait they gave us an order that was placed by the third car from us-while we were first in line, this was an order of sandwiches and two cappuccino's. When we told them that it is not our order they did not even bother to apologize, they just took our til slip and only started then to make the snack burgers. If i wasn't on my way to Uitenhage with a hungry child in the car i would have told them to leave everything and give us our money back!!<br> <br> None of them were helpful, most of them were just standing around chatting and staring at us.<br> I don't ever see myself ordering anything from this KFC branch ever again, if this is how they treat their loyal customers then i do not want to be associated with them.

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Replies (1)
KFC
KFC's reply30 Dec 2015, 12:00
Official
Hello Feronica,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,