Appalling service

On the 27TH OF DECEMBER 2021 I laid a complaint via twitter regarding an order I received. My chip box was basically empty, I have images to prove. Your online team kept promising someone would revert back to me and by today the 15th of January 2022, I’ve yet had anyone contact me. This service is appalling! I don’t care if it “just chips” I paid extra for this item and did not receive quality goods. It is also appalling that automated responses keep being sent but no actual follow ups are being made!