APPALLING AND ******* SERVICE FROM KFC WESTGATE

KFC Westgate I place an order on the 5th of August at 19:01, and I was waiting for delivery. At 19:31 I received a message telling me that my order has been cancelled and that my refund would be sent in 3-10 business days. 13 days has passed and I still have not received my refund. I need my refund back, I cant be waiting for so long to get my money back.

Order #90EFC Email address: *** Phone number: ***