IA
Insaaf A

1 reviews | Active since Jun 2018

26 Jun 2018, 22:25

Appalled by the non-transparency of KFC's advertising

I visited KFC for 2 consecutive Tuesdays now, to benefit from the Tuesday Deal - 12 wings, with two small chips. I am highly disappointed.

1st Tuesday - Century City KFC next to shell filling station. I arrived at 11:40pm and asked for the aforementioned deal. I was advised by the drive-thru operator that the deal was no longer available for the day, because it ends at 11:00. Only to be informed by staff at Green Point KFC that the deal is valid on Tuesdays from 11:00 AM till 00:00 midnight.

Notice how non-cohesive the information is between branches.

2nd Tuesday - I headed over to Pelikan Park KFC today, so keen to order the wings special, only to be informed that the "special is null-and void" because it's "month end". It's the 26th of June. That's hardly month end.

Guess what, KFC?? It really doesn't help your business to get your regular customers excited about a promotion they wont get to benefit from. All it does is get our expectations up, and then create major disappointments.

I mean, everybody I know is speaking about the special. We all have confirmed, that yes, it does exist. But none of us have benefited from it.

So how does this work, KFC? You tantalize us with impressive money savers while money is tight, but once we're paid, you snatch the promotion away. Please re-assess your marketing strategies, because this is just awful.

- Frustrated Customer

0
Replies (0)